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English for Call Centre


This course is designed to equip participants with the right telephone etiquette, active listening skills, pronunciation and business vocabulary.  It teaches you the right expression on showing empathy in a telephone conversation, offering advice and expressing policies in a customer service industry.




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Skills Covered

After completing this course, you will be able to:

    Who Should Attend


    Ready to Level Up?

    Our training programmes provide participants with the opportunity to gain a more in-depth understanding in their relevant professions, and is also a great choice for people looking to upskill themselves.