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 ITIL Intermediate Module – Service Strategy


The course is intended to provide realistic experience in implementing the Business Plan to holders of the ITIL ® Foundation credential in IT Service Management. Read about ITIL Business Strategy concepts, procedures, administration of resources, technologies and deployment considerations.


4 days


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Skills Covered

After completing this course, you will be able to:

    • Lead discussions on Service Strategy
    • Define services and market spaces
    • Conduct strategic analysis
    • Apply financial management
    • Manage demand
    • Drive strategy through the service lifecycle
    • Understand critical success factors and risks

    Who Should Attend

    • IT management
    • IT Finance management
    • Supplier Relationship management.

    Ready to Level Up?

    Our training programmes provide participants with the opportunity to gain a more in-depth understanding in their relevant professions, and is also a great choice for people looking to upskill themselves.