ITIL Practitioner
Overview
This course does provide you with a strong grasp of the ITIL principles in the context of service management framework
Duration
3 days
Fees
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Skills Covered
After completing this course, you will be able to:
- Be able to use IT Service Management concepts that are important drivers of continual service improvement
- Be able to apply the ITSM guiding principles in a real-world context
- Be able to apply the CSI approach to manage improvements in a given organizational context
- Be able to use metrics and measurement to enable continual service improvement
- Be able to communicate effectively to enable continual service improvement
- Be able to apply organizational change management to support continual service improvement
Who Should Attend
- IT Professionals
- IT Support Staff
- Application Engineers,
- Project and Business Managers
- Any member of an IT team involved in the delivery of IT Services
Ready to Level Up?
Our training programmes provide participants with the opportunity to gain a more in-depth understanding in their relevant professions, and is also a great choice for people looking to upskill themselves.